A few simple guidelines so every client — including you — gets the time and attention they came in for.
Every visit gets the first 15 minutes on the house. After that, time is billed by the minute — because your time matters, and so does ours.
The moment you sit down, the timer starts. The first 15 minutes don't cost you anything — that covers most quick questions, drop-offs, and check-ins. If your visit runs longer, the extra time is billed by the minute, to the exact minute used.
If your visit runs past your scheduled slot and into another client's booked time, triple billing applies for the overlapping period. Appointments that run over disrupt the next client's time — please plan accordingly.
Only part of the day is set aside for in-person visits. The rest is reserved for preparing and filing the work already on the desk — yours included, when it's your turn. Here's an example of how a day might be structured:
Exact windows may vary — book ahead using the calendar below to confirm your spot.
Use the calendar to pick a day and time. Booking ahead guarantees your slot — no waiting to see if a window is open. You'll receive a confirmation email with your appointment details and a reminder of the billing policy.
Select any available Tuesday through Friday on the calendar.
Select an open 30-minute slot. Red dots mean already booked.
Let Rosie know who you are and what you're coming in about.
Tuesday through Friday · 10:00 AM – 4:00 PM · 30-minute slots
These guidelines exist so every client — whether you're in for five minutes or twenty-five — gets focused, unhurried attention without anyone else's time being pushed aside.
Thank you for understanding and for being part of keeping things running smoothly for everyone.
Confirmed — check your email for the details. Remember: your complimentary 15 minutes starts right at your booked time, so please be ready 5 minutes before.